Question 1

How quickly can you fix my remote problems?

Accepted Answer

Most remote control issues can be resolved during a single service visit, often within 30-60 minutes. Our technicians arrive with a fully stocked service vehicle containing replacement remotes, batteries, and the diagnostic equipment needed to troubleshoot signal issues. Common problems like dead batteries, deprogrammed remotes, or interference issues are typically quick fixes.  If the problem is with the receiver in your opener unit, we can usually replace it on the spot. In rare cases where a specialized part is needed, we'll order it and return within 1-2 business days.  For emergency situations where you're locked out of your garage, we offer same-day service with immediate dispatch. Call us at (518) 797-4010, and we'll have a certified technician to your home as quickly as possible. Our goal is always to restore your remote functionality on the first visit.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control issues can stem from several common causes:  Battery Issues: The most frequent culprit is simply dead or weak batteries. We recommend replacing remote batteries annually, even if they're still working.  Programming Problems: Remotes can become deprogrammed after power outages, when changing opener settings, or sometimes randomly. This is usually an easy fix requiring reprogramming.  Signal Interference: LED light bulbs, nearby radio equipment, or even neighbors' garage door systems can interfere with your remote's signal. Our technicians can help identify and resolve interference issues.  Range Reduction: If your remote only works when very close to the garage, the antenna on your opener may be damaged or improperly positioned, or the remote's signal strength may be weakening.  Physical Damage: Dropped or wet remotes may have internal damage affecting their function.  Opener Receiver Failure: The receiving unit in your garage door opener can fail over time, requiring replacement.  Our certified technicians can quickly diagnose the exact cause and provide an effective solution, backed by our 10-year warranty on all repairs.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We understand that a quality carriage-style garage door is a significant investment, which is why we offer flexible financing options to fit your budget.  Available Financing Options:  - 0% Interest Financing: For qualified buyers, we offer promotional periods with no interest on purchases when paid within the promotional period.  - Low Monthly Payments: Spread your investment over 12-60 months with affordable monthly payments that work with your household budget.  - Quick Approval: Our simple application process provides approval decisions within minutes, often while we're still at your home.  - Multiple Lender Options: We work with several financing partners to find the best rates and terms for your situation.  Why Finance Your Garage Door?  Carriage-style doors are one of the highest-return home improvements you can make. Rather than settling for a lower-quality door due to upfront costs, financing allows you to invest in a premium door that will enhance your home's value and curb appeal.  All our installations include our 10-year workmanship warranty, professional installation by certified technicians, and our 100% satisfaction guarantee. Contact us at (518) 797-4010 to discuss financing options during your free estimate.

Question 4

What types of garage doors do you install?

Accepted Answer

We specialize in a wide range of residential and commercial garage door installations:  Residential Doors: - Carriage-style doors with classic charm and modern functionality - Modern sleek steel doors with clean lines - Insulated doors for energy efficiency (various R-values) - Aluminum and glass contemporary doors - Traditional raised panel designs - Custom wood and wood-look doors  Commercial Doors: - Rolling steel doors - Sectional steel doors - High-speed doors - Fire-rated doors  All our installations include professional fitting, hardware, weathersealing, and thorough testing. We only install products from trusted manufacturers and back every installation with our 10-year warranty.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally in the fall before winter weather arrives. Annual maintenance includes:  - Complete inspection of all moving parts - Lubrication of springs, hinges, rollers, and bearings - Safety sensor testing and alignment - Spring tension adjustment - Hardware tightening - Weatherseal inspection - Opener performance check  Regular maintenance extends the life of your door, prevents costly emergency repairs, and ensures safe operation. Between professional visits, homeowners should perform monthly visual inspections and test safety features.  Our maintenance plans start at just $99 per year and include priority scheduling and discounts on any needed repairs.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Absolutely! We understand that garage door emergencies don't wait for convenient times. Our emergency service includes:  24/7 Availability: Call us any time, day or night, weekends and holidays included.  Immediate Dispatch: When you call with an emergency, we dispatch a technician right away.  Fully Equipped Trucks: Our technicians carry common parts and tools to resolve most emergencies on the first visit.  Security Priority: If your garage door is stuck open and creating a security risk, we treat it as top priority.  Common emergencies we handle include broken springs, doors off track, opener failures, and storm damage. Call our emergency line at (518) 797-4010 – we're here when you need us most.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

We're proud to offer one of the most comprehensive warranties in the industry:  Our 10-Year Workmanship Warranty covers all labor and installation work performed by our technicians. If any problem arises due to our workmanship within 10 years, we'll fix it at no cost to you.  Manufacturer Warranties on doors and openers vary by product but typically range from 5 years to lifetime limited coverage. We handle all warranty claims on your behalf.  100% Satisfaction Guarantee: Not happy with our work? We'll make it right. Period.  Transferable Coverage: Our warranty can transfer to new homeowners if you sell your property, adding value to your home.  We stand behind our work because we know it's done right. When you choose Piermont Garage Doors, you're choosing quality that lasts.

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